How can I find out about job opportunities within IKEA? If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact us to find out about vacant positions or read more about it at
Work at IKEA.
Where are IKEA products manufactured? More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden".
Who owns the IKEA concept? IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
Can I distribute IKEA products? The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
What is the IKEA business idea? The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them".
How do I purchase an IKEA gift card? You can purchase the gift card in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas, Klaipėda and Šiauliai.
Do I have to spend all my gift card balance at once? No, you can make several purchases with the same gift card.
How do I check the balance of my IKEA gift card? You can check the balance of your gift card in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas, Klaipėda and Šiauliai.
Can I use my IKEA gift card online? Currently, there is no option to use the gift card online.
Can I use an IKEA gift card in other countries? The gift card purchased in Lithuania is valid only within the country.
Why the order handling fee of 3.99 € is applied? The order handling fee is intended to cover the costs of the warehouse systems maintenance and products handling. It is applied to online orders under 100 € at the
IKEA.lt store. If your shopping cart value is equal to or greater than 100 €, there is no extra fee. The order handling fee is not applied when shopping at the physical IKEA stores either.
Where can I collect my online order? You can collect your order in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas, Klaipėda and Šiauliai.
Are your prices online the same as in store? Yes, they are. We have the same prices online, in IKEA Vilnius store and in our Pick-up and order points in Kaunas, Klaipėda and Šiauliai.
Can I change or cancel an order I placed online? Yes, you can. To cancel the order, contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at
info@IKEA.lt.
Is the delivery available in the whole Lithuania? We deliver the orders in the whole Lithuania, including the Curonian Spit.
Read more
What kind of the items I cannot order online? The Persian rugs, live plants & food items are not availbale to order online.
Can I return the items that were bought online? Yes, you can. Read more about it at
Return policy.
Will the small items I have ordered online be packed in individual bags? No, they will not. Reducing single-use plastics is one of the ways to take care of nature. This is why we offer you tear-resistant and reusable shopping bags and sturdy paper bags instead.
What payment methods do you accept? We accept all major credit and debit cards including Visa, Visa Electron, Mastercard, Maestro and KLIX. You can also initiate your payment using the following bank links: Swedbank, SEB, Šiaulių bankas, Citadele, Luminor.
How do I make a payment on the website? When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.
Can I order products from IKEA in another country? Unfortunately, products from other IKEA stores cannot be ordered to the IKEA Lithuania store or Pick-up & order points.
Can I order online if I am not a member of IKEA Family? A purchase on the IKEA website can be done only when logged in, but you do not need to be a member of the IKEA Family to place an order.
Will I receive a confirmation once I place my order online? Yes, we will send you an order confirmation email once we receive your order.
When will my parcel arrive when I order online? The order will be delivered to Pick up point within 5 working days. Delivery time is up to 7 business days when ordering to home address.
What should I do if my card is declined when i buying online? Check out your bank card limits and make sure that secure internet shopping is enabled for your card. If these settings are correct and you still cannot pay for your order, contact your bank.
Do you offer instalment payment? Yes, we do. Read more abot it at
Finance.
What payment methods do you accept in the store and PUOP's? We accept all major credit and debit cards including Visa, Visa Electron, Mastercard, Maestro and KLIX. You can also initiate your payment using the following bank links: Swedbank, SEB, Šiaulių bankas, Citadele, Luminor.
How do I make a payment on the website? When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.
What should I do if my card is declined when in the store or PUOP'S? Check out your bank card limits. If all settings are correct and you still cannot pay off, contact your bank.
What services do you offer to help me save time and energy? We make it easy for you to pick up, take home and put together your furniture by yourself. Prefer to save time and energy? No problem! We have a range of additional services available to help:
-Delivery
-Picking with delivery
-Assembly
-Kitchen planning
-Kitchen installation
-Measurement
-Home furnishing service
More about services
Which services can I order online? Currently, you can order our Delivery service online.
Can I change my delivery date? When ordering our Delivery service, you can choose time that suits you best. If you need help, contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at
info@IKEA.lt.
What do I do if I have something missing or damaged from my delivery? Contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at
info@IKEA.lt.
Can I return items? IKEA complies with flexible return policy. You can return your purchase within 90 days. IKEA Family members can return within 365 days if IKEA Family card was used on purchase.
Read more
Do you offer any guarantees on products? Yes, we do. Read more about it at
Guarantees.
Can I return items purchased in other countries? You can only return items purchased in IKEA Lithuania stores.
The product I’ve purchased has a faulty or damaged part. What do I do? Read about it at
Return policy.
My assembly instructions are missing. What do I do? You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions there.
Where do I find information about product recalls? Read about it at
Product Recalls.
Do you have any complaints? If you have any complaints regarding to our products or services, feel free to contact our Customer service department. We will be happy to help you resolve any issues.
How much does the IKEA Family club membership cost?
Membership at the IKEA Family is free. Besides, in order to get an IKEA Family card, you do not need to buy any goods.
What are the benefits of the IKEA Family club membership?
As an IKEA Family member, you receive benefits, rewards, and a few surprises along the way.
- Free coffee or tea. Free hot drink every time you visit the Swedish restaurant on weekdays and spend 1 € or more with your IKEA Family card.
- Special monthly offers. Special offers on products in the IKEA range. To spot the offers, look for the blue IKEA Family labels in-store and online.
- Free insurance of goods. This benefit will insure your new products against any accidental damage on the way home. If you break it, we replace it within 90 days from the date of purchase.
- Be the first at the pre-sale. Acquire the goods at the sale prices one day ahead of those who do not hold the IKEA Family card.
- More fun for children. With your IKEA Family card, your child‘s playing session at Småland will be extended by 30 minutes (this depends on the number of children playing at that time).
- Games & gifts. We enjoy having fun and hope that you do too! That is why from time to time we organise games for you to participate in.
How can I become an IKEA Family club member?
To join this club, you have to fill in the IKEA Family club form (where only e-mail is required) or create an IKEA account and choose to become an IKEA Family club member. The form can be found at
www.IKEA.lt. After the registration, a confirmation e-mail will be sent to your mailbox. After confirming your e-mail, the e-card will be sent to your mailbox and added to your IKEA account. The e-card proves that you are a club member.
How often will I receive information by e-mail?
We send the IKEA Family e-mail messages 4 to 5 times per month.
Can my family members, friends and acquaintances use my card?
The IKEA Family card may be used only by its holder or their close family member. Your acquaintances may obtain their own cards – this will take no longer than a minute.
Is it possible to obtain an e-card in the name of any relative (friend)?
No. The e-card is issued only to its holder.
When is the e-card activated?
The e-card will be activated immediately after you receive it in your mailbox.
What should I do if I deleted my IKEA Family e-card or lost my plastic card?
If you have lost your card and would like to have it again, you can download its digital copy from your IKEA account or simply by re-entering your e-mail address in the IKEA Family club form. You will receive a copy of your IKEA Family e-card in seconds. If you have a subscription to IKEA Family newsletters, you will find your e-card there as well.
What special prices are offered to the members of the IKEA Family club? Are they valid for all IKEA products?
There are various differences between the regular prices and the special IKEA Family prices for the club members. The special prices are applied to certain IKEA products each month. To spot the offers, look for the blue IKEA Family labels in-store and online. To acquire lower prices, do not forget to show your IKEA Family card at the time of purchase or be logged in to your IKEA account while making the purchase online.
How can I find out about the new monthly IKEA Family offers?
If you want to receive information about the special IKEA Family offers by e-mail, subscribe to our newsletters.
Why should I show my card at the time of each purchase even if I am not buying any products at the special IKEA Family price?
When you pay for the products and show your IKEA Family card, you insure your goods against any accidental damage during their transportation. Besides, information about your purchases helps us prepare the offers that are especially interesting and relevant to you.
Is the IKEA Family card valid in all countries?
Your IKEA Family card can only be used in the country it was issued in. If you registered to become an IKEA Family club member in Lithuania, your card will be valid only at the IKEA store and IKEA pick-up and order points in Lithuania.
How do I make changes to my IKEA Family card details or cancel my account?
You can update any of your profile details such as name, address, contact details, marketing preferences, and IKEA Family games and/or competitions agreements online, by logging in to your IKEA account.
How do I make changes to my marketing preferences?
We care about your privacy, therefore you can update your marketing preferences online, by logging in to your IKEA account. If you wish to stop receiving emails from us, you can also unsubscribe from our mailing list by clicking the “Unsubscribe” button at the end of any newsletter.
How do I claim the free insurance of goods?
To insure the goods, your IKEA Family card must be shown at the time of purchase. To claim your free insurance, you should come to the IKEA store or the IKEA pick-up and ordering point within 90 days from the date of purchase and bring the item, your IKEA Family card, and your receipt. The free insurance of goods is valid on any purchase, whether you have purchased it for the regular or for the special IKEA Family price.
Should I show my IKEA Family card even when I’m not buying any special offers?
Yes, you should always show your IKEA Family card, no matter what products you’re buying. Here’s why:
- You’ll insure your goods against any accidental damage during their transportation.
- You’ll be able to return the products within 365 days.
- You’ll help us get to know you better and learn about the things you love!
Can the cashier look up my IKEA Family card number at the check-out using my e-mail address?
Unfortunately, the cashiers cannot look up your information at this time. However, you have a few options:
- You can download a digital version of your IKEA Family card in seconds just by entering your e-mail address here: www.IKEA.lt/client/quickfamily.
- Your IKEA Family e-card is at the bottom of all IKEA newsletters. The cashier can scan the QR code from your phone.
- Add the e-card to your Apple or Android mobile wallet from your IKEA account and show it to the cashier.
How can I stop my IKEA Family club membership?
We are sad to see you go... But if you wish to terminate your membership, you can do that by logging in to your IKEA account and deleting it or by contacting our Customer Service by e-mail at
info@IKEA.lt.
Is it enough to only have an IKEA account to take advantage of the IKEA Family club benefits?
When you create an IKEA account, you have to choose to become an IKEA Family club member.
Are the special IKEA Family prices valid when shopping online?
Special offers and prices are only valid if you have marked in your account that you want to become an IKEA Family club member.
What do I do if there’s no IKEA Family e-card in my account?
You can log in to your IKEA account at
www.IKEA.lt/en/client at any time and click on the button “Join the IKEA Family club”.
If I do not have an e-card, will my physical (plastic) card still be valid?
Yes, both cards – plastic or e-card – are equal proof that a member belongs to the IKEA Family club.
If I have an e-card and a physical (plastic) card are both of them equally valid?
If plastic card owner downloads e-card from IKEA account the number of e-card and all the benefits will remain the same as physical (plastic) card.
What services are available in IKEA Pick-up and order points? Pick-up and order points provide the same services as the IKEA store.
Read more
Where are the IKEA Pick-up and order points located? In Kaunas (Jonavos st. 60), in Klaipėda (Šilutės av. 29) and in Šiauliai (Gegužių g. 30).
What does IKEA pick up and order point mean? The Pick-up and order points have been established to bring our home furnishing expertise closer to many of our customers who live in Kaunas, Klaipėda or Šiauliai and find themselves distant from our store. Here, you can find and revise some of IKEA's furniture and accessories, find inspirational home furnishing solutions, order some products and pick up your purchases.
Is there parking when I get there? Yes, there is.
Can I return items that I have bought in other IKEA stores to a Pick-up and order point? You can only return the items you have bought in IKEA Vilnius store.
Are there any items in Pick-up and order points that I can buy and take away immediately? IKEA pick-up and order points in
Kaunas,
Klaipėda and
Šiauliai offer a list of products to take home without ordering in advance. You can come, purchase items you like and take them away immediately.
How to shop at IKEA Pick-up and order points? Come to any of our Pick-up and order points, order the IKEA items you like and pick them up in a few days.
Where is the IKEA store located? Vikingų st. 1, Vilnius.
Is there parking when I get there? Yes, there is.
Are your stores family friendly? Yes, it is.
Why are items sometimes out of stock? Due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. You can check the stock availability on the product information page to make sure items are available before you visit.
Can I bring a pet to the store? You can bring a small pet (up to 3 kg) to IKEA stores. While shopping, you should carry it in your arms or in the shopping cart. If your dog is bigger than 3 kg, you can leave it at a designated place near the store. Pets are not allowed in the Swedish restaurant and the Swedish Food Market. The only exception is recognised assistance dogs for people with physical disabilities.
Småland crèche
The children‘s play area can accommodate up to 20 children at a time.
Applicable rules:
• Parents have to ensure that children disinfect their hands before entering the play area.
• Children must wear socks during the play time.
• Children’s temperature is measured before entering the play area (children with cold symptoms are not allowed).
What is Småland? „Småland“ is a play area for children in IKEA Vilnius store. While they are playing, you can enjoy your shopping experience knowing your children will be safe and cared for.
How long are the sessions in Småland? All children can play for 1 hour. But with your IKEA Family card your child's playing session will be extended by 30 minutes (this depends on the number of children playing at that time).
Where is Småland located? On the ground floor, in the store entrance area.
Who can play at Småland? Children from 3 to 7 years old.
Can I attend Småland with them? Parents and other adults are not allowed at Småland. Our supervisory staff will take care of your children.
Will my child be fed whilst in Småland? As every child has different dietary requirements and the sessions are for a short period of time we do not provide food, however, we provide water at a child’s request.
Can I leave the store whilst my child is in Småland? Parents or guardians must be in store whilst their children are enjoying our Småland facilities.
Do you have any online tools to help me plan what I want to order? We have a number of online planning tools to help you give shape and substance to your dreams. You can play with colours, styles, sizes and configurations to plan your way to perfection through a variety of kitchen, bathroom, wardrobe and storage planners.You can view your designs in 3D and get a detailed product list to save or print to make it easy to order.
Read more
Can I use planners on my tablet or mobile device? All planners but Kitchen planner, PAX and BESTÅ are available on tablets and mobile devices.
What should I do if my planning account has been blocked? Contact us by email
info@ikea.lt and we will reactivate your account.
Read about it at
Funding & Support.